Last updated 2026-05-04
Welcome to Kollabo. By creating an account or using the Kollabo platform (the "Service") — including the AI marketing module at ai.kollabo.online and the operations + booking module at os.kollabo.online — you agree to these terms. Kollabo is operated by Kollabo Agency, Dubai, UAE.
You're responsible for keeping your login credentials safe and for everything that happens on your account. One person or business per account; team-mates are added through the Team / Permissions surface. You must be at least 18.
Paid plans bill monthly via Stripe at the rate listed on our pricing page. You authorise us (via Stripe) to charge your nominated payment method on each renewal until you cancel. You can cancel any paid plan at any time from your account settings; cancellation takes effect at the end of your current billing period — no partial refunds for unused days. Plans are month-to-month with no minimum contract.
Studios on the operations module take payments from their customers through Stripe Connect. Funds settle directly into the studio's connected bank account — Kollabo never holds your money. Stripe charges its standard processing fee (~2.9% + $0.30 online · ~2.7% + $0.05 in person); Kollabo does not add a transaction markup. Disputes, chargebacks, and refunds initiated by your customers are subject to Stripe's terms and are your responsibility as the merchant of record.
Don't use Kollabo to generate or distribute spam, deceptive content, hate speech, sexually explicit content, content involving minors, or anything illegal. Don't reverse-engineer, overload, or abuse the API. Don't process payments for restricted business categories (firearms, gambling without a license, adult services). Stripe's prohibited business policies apply on top of ours. We may suspend accounts that break these rules.
You own everything you create with Kollabo — your brand profile, captions, ads, emails, customer roster, class schedule, sales records. We store it to make the Service work for you. We don't sell it, we don't share it with other studios, and we don't train third-party AI models on it. AI-generated content (captions, ad copy, content plans) is delivered "as is" — you're responsible for reviewing and fact-checking before publishing.
If you're using the operations module, you are the data controller for your customers' personal data and Kollabo is the processor. You're responsible for collecting valid consent, having a privacy policy that covers what you collect, and responding to data-access / deletion requests from your customers (we provide tooling for this).
See our dedicated Refund Policy. Short version: 14-day money-back guarantee on your first paid month, non-refundable thereafter. Stripe transaction fees on customer payments are passed through unchanged and are not refundable by us.
We aim for 99% uptime but don't guarantee it. Third-party services (Supabase, Anthropic, Stripe, Resend, Zernio) occasionally go down — when they do, so do we. We'll always try to let you know via status updates.
Kollabo is provided "as is". We're not liable for business losses, missed opportunities, lost data, customer chargebacks, or indirect damages. Our total liability for any claim is capped at what you've paid us in the 12 months preceding the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.
You can close your account at any time. We can suspend or terminate accounts for breaches of these terms. On termination we'll let you export your data for 30 days, then permanently delete it (subject to legal retention obligations).
We may update these terms. If the changes are material we'll email you at least 14 days before they take effect. Continued use after that date = acceptance.
These terms are governed by the laws of the United Arab Emirates. Any dispute is subject to the non-exclusive jurisdiction of the courts of Dubai.
Questions? Email hello@kollabo.online.
This is a launch-ready terms of service. Before taking on enterprise clients in regulated jurisdictions (US healthcare, EU financial, etc.) we recommend a formal review by qualified counsel.