Memberships are the recurring revenue that keeps studios alive between peak seasons. But managing them — billing cycles, failed payments, freezes, cancellations, upgrades, and downgrades — is operationally complex if your software does not handle it properly.
What membership management needs to handle
- Recurring billing — automatic weekly or monthly charges via Stripe. Failed payment retry logic. Card expiry notifications.
- Freeze and pause — members travel, get injured, or need a break. Your software needs to freeze billing for a set period and auto-resume.
- Upgrades and downgrades — a member on a 2x/week plan wants unlimited. Pro-rate the difference and switch seamlessly.
- Cancellation flow — make it possible to cancel (Apple requires this for apps), but offer alternatives first: freeze, downgrade, or pause.
- Usage tracking — unlimited members who attend 5x/week are high-value. Members who attend 0x/week for 3 months are about to cancel. Track and act on both.
KOLLABO OS membership management
Full recurring billing through Stripe. Freeze, pause, upgrade, and downgrade built in. Usage tracking with AI-powered churn prediction. In-app cancellation flow (Apple Guideline 5.1.1 compliant). Zero transaction markup on all billing.
From $99/month. Try KOLLABO OS