Google reviews directly impact your search ranking and whether potential members choose you over the competitor down the road. More reviews = more visibility = more bookings.
When to ask
- After a member's 10th class (they are committed enough to write positively)
- After a challenge completion (peak positive feeling)
- After a compliment ("That was the best class!" — "Would you mind sharing that on Google?")
How to ask
Direct link to your Google review page. Send via email or SMS after milestone classes. Make it one tap — do not make them search for your listing.
The template
"Hey [name], so glad you are loving your classes! Would you mind leaving us a quick Google review? It helps other people find us. [link]"
Responding to reviews
Respond to every review within 24 hours. Positive: "Thanks [name], love having you in class!" Negative: acknowledge, take offline, resolve.
KOLLABO OS can trigger review request emails after attendance milestones. os.kollabo.online