Check-in is the first touchpoint of every studio visit. If it is slow or awkward, it sets the wrong tone. If it is instant and seamless, members feel welcome and the front desk stays efficient.
Check-in options
- Staff tap check-in — the front desk taps the member's name on the class roster. Simple, personal, and fast.
- Barcode scan — members show a barcode from their app. The front desk scans it. No searching for names.
- Self-service kiosk — a tablet at the door. Members scan their barcode or enter their name. Good for high-volume studios.
What check-in should track
- Attendance patterns (who comes, when, how often)
- No-shows and late cancellations
- First-time visitors (trigger a welcome message)
- Lapsed members returning (trigger a "welcome back" message)
KOLLABO OS check-in
The staff app includes a dedicated Check-in screen showing the daily roster with Done / No-show / Late buttons for each member. Members have a barcode in the More tab of their app. Check-in data feeds into the CRM — attendance patterns, no-show history, and lapsed alerts are all automatic.
From $99/month. Try KOLLABO OS